Refund Policy

1. 14-Day Money-Back Guarantee

Tandimy offers a full refund guarantee of 14 calendar days from the date of subscription to any paid plan (Solo, Team, or Enterprise). If you are not satisfied with the service for any reason, contact us within this period and we will refund you in full, with no fees or justification required.

2. Eligibility Conditions

A refund is granted if:

• The request is made within 14 days of the first subscription payment
• It is your first subscription to this plan (renewals excluded)
• The request is sent to billing@tandimy.com with your account email

3. Non-Refundable Cases

Refunds are not issued for:

• Subscription renewals (monthly or annual) after the guarantee period
• Requests made after the 14-day window
• Accounts suspended for violation of the Terms of Service
• The Free plan (no payment is made)
• Any bank transaction fees (not collected by Tandimy)

4. Annual Subscriptions

For annual subscriptions, the 14-day guarantee applies in the same way from the first payment date. After this period, no pro-rata refund will be issued for the remaining unused period. We recommend starting with a monthly plan if you wish to test the platform over a longer period.

5. How to Request a Refund

6. Cancellation Without Refund

You may cancel your subscription at any time from your profile → Subscription, by clicking "Manage my subscription". Cancellation takes effect at the end of the current billing period. You retain access to all features until that date. No pro-rata refund is applied for remaining days after the guarantee period.

7. Disputes

In case of a dispute regarding a payment or refund, please contact us first at billing@tandimy.com. We commit to responding within 48 business hours and finding an amicable resolution. If no agreement is reached, the dispute will be referred to the competent courts in accordance with the Terms of Service.

8. Contact